Improve your customer relationship with Office Shadow’s accurate as well as top quality consumer feedback services. Office Shadow offers a broad range of customer satisfaction and feedback surveys through diverse channels such as online, e-mail, telephonic and Interactive Voice Response (IVR) surveys.
Our supreme customer survey and feedback gathering services will keep you consistently well informed and enable you to arrive at right decisions. We help you to get honest feedback and survey results from all participants, which can be translated into action to attain maximum organizational growth.
Unique Advantages
- Most reliable services
- Custom-design to meet unique business needs
- 100% quality assurance in every aspect
- Real-time, accurate reporting by expert professionals
- Reasonable pricing to suit your budget
- Maximum Return-on-Investment (RoI)
- Our team of experts will have an in-depth conversation with you to better understand your business processes and subsequent goals.
- Then, they will come up with the survey design to meet those business requirements.
- The survey design and strategy will be discussed with your team and a sample pretesting will be done.
- Based on your review feedback, the final survey design will be done.
- Relevant questionnaire and building mechanism for feedback gathering will be formulated.
- We will finalize the questionnaire distribution as well as survey collection method as per your business requirements.
- Based on your requirements, appropriate survey method such as online customer satisfaction surveys, telephone surveys or email surveys will be initiated.
- Utilizing our rich experience in Optical Character Recognition (OCR) as well as Intelligent Character Recognition (ICR), we will convert the data into various desired formats.
- Office Shadow analytical experts will interpret and then analyze the data by latest data mining as well as correlation techniques depending on the project requirements.
- Interpreted data will be converted into tabular format and graphical charts will be produced so that you can better understand the trends as well as other happenings.
Our Survey & Feedback Outsourcing Service Focus Areas
| OFFICE SHADOW SURVEY & FEEDBACK FOCUS AREAS We deliver ACCURATE results! |
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| CUSTOMER SATISFACTION SURVEYS | EMPLOYEE SATISFACTION SURVEYS |
| Customers’ interest in existing and new products or services | Working conditions |
| Effectiveness of your customer service and after-sales programs | Recognition & rewards |
| Product-related satisfaction | Policies & procedures |
| Referral & Recommendation Survey | Compensation/benefits |
| Maintenance Period Survey | Career development |
| Overall satisfaction | Overall satisfaction |
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