Office Shadow provides inbound as well as outbound helpdesk and technical support outsourcing services via voice calls, e-mails, and mobile text messages and live chat. Our contact center executives strive towards building deep product expertise for your unique business requirements.
Our technical team leaves no stone unturned to become well versed with your organization’s business values as well as practices, FAQs and knowledge databases. These committed efforts help us to enhance the quality of the customer interaction, and all customer queries can be handled efficiently.
Quality Assurance
Regular and consistent customer care analysis as well as evaluations is part of technical support services. Our team has a zero tolerance towards ensuring quality enterprise support and consumer support.
Office Shadow offers cost efficient, flexible and scalable technical support services, most relevant and suitable for your business requirements. Our team offers extensive offshore support to different countries and in diverse languages
Our Technical Support Service Offerings
| Technical Problem Resolution | Software Application & Hardware Support | Complaint Handling & Dispute Resolution | Installation/Configuration Support |
| Product Registration/Activation | Email Support | Live Chat Support | Customer Query Helpdesk |
| Trouble Ticket Management | Broadband Support | Network Support | Managed Mobility Support |
| Messaging System Support | Database Upgrades | Remote IT Support Services | Product Testing and Bug Fixing |
| Patch Management Service | Remote Diagnostic Services | Warranty Management/SLA Management | Engineer Dispatch Management |
Why Office Shadow
- Assured cost effective services when compared to in-house support
- Possesses Riche expertise in technical support
- Enables you to Focus on your core business
- Efficient handling of your organization’s IT infrastructure
- Better quality assurance and monitoring
- Faster and better Return-on-Investment (RoI)
24/7 Outsourced Technical Support Services
- Flexible & Customizable. Our reliable outsourced technical help desk services are flexible as well as customizable to meet your unique requirements.
- Abreast with current Technologies. Our technical support agents are constantly being updated on latest technologies.
- Our tech. support team will bring their knowledge of customer service to every interaction with the customer.
- Round-the-clock availability. Our professional team is available 24 X 7 throughout the year to offer you outstanding services.
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